Ordering FAQs

A: For sure! We have worked with logistics providers around the world to ensue that your order can arrive at your location in a timely and safe manner. Once we get your mailing address, we will confirm the delivery methods, times and shipping costs with you.

• First, please send your inquires through the website or email, telling us the products code, description, quantity, special requirements you need and whether want to try samples.
• Secondly, we will quote according to your requirements and confirm the shipping details, methods and payment methods for you.
• Third, after confirming the official purchase order (PO), we will send an order confirmation email, proforma invoice (PI) and arrange production and delivery ASAP.
• Forth, we will follow up the arrival of the goods, your product experience and continue to provide after-sales support.

A: If you need to make changes to your order after it has been placed, please contact us as soon as possible by email or phone. We will do our best to accommodate your request.

A: Delivery charges may vary depending on the product and the delivery location. Please refer to our delivery policy for more information.

A: We accept a variety of payment methods, including credit cards, debit cards, bank transfer and PayPal. For more information, please refer to our payment policy.

A: Delivery times may vary depending on the product and the delivery location. Please refer to our delivery policy for more information.

A: We use secure encryption technology to ensure that your information is safe and secure. Additionally, we adhere to the highest standards of data protection and privacy. For more information, please refer to our privacy policy.

A: Absolutely! Perrun is a company with a sense of social responsibility and hopes to contribute more to the society. Charitable organizations are eligible for corresponding much scale discounts. Please contact us for a discount on the requested product.